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Privacy policy

1. INTRODUCTION

We take the confidentiality of personal data seriously and responsibly, and their security is a priority for us. Therefore, we are committed to complying with the new rules imposed by the European Regulation No. 2016/679 called the “Regulation” regarding the processing of personal data and the free movement of such data.
Through this policy, we explain what personal data we process, how we collect it, how we use it, and most importantly, how we protect this data.
Additionally, we inform you about your rights and guide you on how to exercise them.

2. ABOUT US

Our headquarters is in ROMANIA, IAȘI DISTRICT, VALEA LUPULUI VILLAGE, DN. 28, 36A, CUI 16801404, J22/2031/2004. The legal representative of the company is ANAMARIA ȘTEFAN GEORGESCU and can be contacted at the address ROMANIA, IAȘI DISTRICT, VALEA LUPULUI VILLAGE, DN. 28, 36A and at the email address: anamaria@sophia-romania.ro.
From the perspective of the EU Regulation 679/2016, SOPHIA 2004 SRL is a personal data controller and has designated a person responsible for data protection, ANAMARIA ȘTEFAN GEORGESCU, who can be contacted at:

  • Email address: office@sophia-romania.ro;
  • Our address is: ROMANIA, IAȘI DISTRICT, VALEA LUPULUI VILLAGE, DN. 28, 36A, attention to the PERSONAL DATA RESPONSIBLE.

3. WHAT DATA WE COLLECT AND HOW WE COLLECT IT

We use only the information that is strictly necessary and relevant for our business and your consumer needs, and we collect it through our website, which is hosted and managed in Romania. We come into possession of your data primarily because you choose to voluntarily disclose it to us, but also through automatic capture when you access our page, as a result of using specific technology and software programs. Although you can visit our website without having to reveal your identity, you can directly provide us with your personal data when you use:

1. Contact form
Available on the page: https://sophiahomedecoration.com/contact/.
We use your personal data to process your request and to have all the necessary information to contact you. Data collected:

  • First name;
  • Last name;
  • Phone number;
  • Email address;
  • Message.

We use your personal data to process your request and to have all the necessary information to contact you.

2. “Microfranchise” Contact Form
Available on the page: https://sophiahomedecoration.com/microfranchise/.
We use your personal data to process your request and to have all the necessary information to contact you. Data collected:

  • First name;
  • Last name;
  • Phone number;
  • Email address;
  • Message.

We use your personal data to process your request and to have all the necessary information to contact you.

3. “Franchise” Contact Form
Available on the page: https://sophiahomedecoration.com/franchise/. We use your personal data to process your request and to have all the necessary information to contact you. Data collected:

  • First name;
  • Last name;
  • Phone number;
  • Email address;
  • Message.

We use your personal data to process your request and to have all the necessary information to contact you.

4. Newsletter Form
Available in the footer of the website https://sophiahomedecoration.com/.
Through this, we send you marketing and advertising materials using your identifying data such as name and surname. Data collected:

  • Email address.

We will send you communications about the news in our offer only if you have opted for this. You can change your mind at any time, and you can withdraw your consent by ticking the unsubscribe button, according to the instructions included in the email.

Automatic data capture is done through:

  • cookie technology: a cookie is a piece of information sent from the web page, saved by the browser on your computer’s hard drive, and which we can access later. It retains statistical information necessary for a web page to customize the browsing session (e.g., by displaying dynamic images with products of interest) such as previously visited web pages, downloads made, the internet provider used, the visitor’s country of origin.

The most common cookies are:

  • Technical: absolutely necessary to ensure the efficiency of the site from a technical perspective;
  • Functional: remember your choices and help us improve your shopping experience on our site;
  • Performance: help us measure the performance of the site using information about how visitors navigate the site;
  • Retargeting: help us place advertisements on other web pages you use;
  • Social media plug-in: to connect our customers to different social media channels.

We collect and process the data provided by cookie technology only if you allow us to do so.
Standard web server log files provide us with statistical information about the number of visitors and allow us to evaluate the technical capacity of our page.
Through these, we collect some information about the IP address, but these are not able to identify you directly, only to provide us with statistical data regarding traffic on the page.

Google Analytics

Our website uses the web analysis service “Google Adwords/Analytics” from Google Inc., for statistical purposes.
This website uses Google Analytics, a web analysis service provided by Google, Inc. (“Google”), which, in turn, uses cookies. The information generated by the cookie about your use of the website will be transmitted to and stored on Google’s servers in the USA.
If IP anonymization is activated, your IP address will be shortened within the member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is activated for this site. Google will use this information on behalf of the operator of this site for the purpose of evaluating your use of the site, generating reports on site activity for website operators, and providing them with other services related to site activity and internet usage.
The IP address transmitted by your browser will not be associated with other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser, but in this case, you may not be able to use all the functionalities of the site. You can also opt-out of Google Analytics in the future by downloading and installing the Google Analytics Opt-out Browser Addon for your browser: https://tools.google.com/dlpage/gaoptout?hl=en.

To agree or withdraw your agreement regarding automatic processing through the programs or technologies mentioned above, set this option in the welcome message you receive when accessing the site/set the appropriate settings in your browser. For more details, access our cookie policy. If you choose to navigate without these technologies or programs, some functions or features of the site may not work. If you fully accept the use of automatic capture programs and technologies, we will collect the following data:

  • identity data: name and surname, the name of the company you represent;
  • contact data: email address, phone, possibly contract and billing address;
  • commercial transaction data: services and products purchased from us, payment method;
  • technical data: connection data, including IP, operating system and platform, browser identification, location, technologies used on devices for accessing the site;
  • usage data: of the website, our products, and services;
  • marketing data: your preferences for receiving notifications from us or third parties.

4. PURPOSE OF COLLECTION AND LEGAL BASIS

We collect information containing personal or technical data primarily for:

1. Improving our services and your browsing experience on our website.
To carry out this activity, we rely on our legitimate interest in conducting business activities, but we are also mindful of respecting your rights and freedoms, so we offer you the easy option to unsubscribe from the use of the programs and technologies we use in the data collection and processing process.

2. Direct marketing.
We base our marketing communications on your prior consent. You can change your mind at any time by accessing the unsubscribe button in the messages you receive from us.

3. Security reasons for our hardware and software infrastructure.
The basis for collecting and processing for this purpose is both legal, namely the obligation to protect assets, and our legitimate interest in protecting our business.
To the extent that we use the information held for purposes other than those stated above, we will expressly request your consent and explain what new rights you have in this situation.

5. INABILITY OR REFUSAL TO PROVIDE CERTAIN PERSONAL DATA

If you do not provide us with the requested information, it is very likely that you will not be able to use our website under normal parameters, and we will also not be able to accept and process your request, which would prevent us from providing you with the products or services of interest to you.

6. USERS

Your data is used by SOPHIA 2004 SRL (www.sophiahomedecoration.com) and we will never share your personal information with a third party for purposes other than those described in this Policy.
We may share your personal information with our trusted partners who can provide guarantees regarding the security and confidentiality of your data and who process the data only according to our instructions.
Our partners are generally third-party service providers we collaborate with and who operate in fields such as: IT and maintenance services, internal and EU-based database hosting, behavioral analysis services (Google Analytics, Facebook), accounting and taxation, legal consultancy and assistance, marketing, finance, advertising, payment processing, delivery or other services, public authorities.

7. STORAGE LOCATION

Both the website and the physical and electronic database containing personal information are hosted/stored on secure servers in Romania.
To the extent that we transfer certain personal data to entities located in the European Union or outside the Union, including to countries to which the European Commission has not recognized an adequate level of personal data protection, we will take measures to protect your rights and interests.
Transfers will be protected by contractual clauses or other guarantees such as certification schemes, including the Privacy Shield for the protection of personal data transferred from within the EU to the United States of America.

8. SECURITY MEASURES

Although your data is collected online, part of it is also stored on paper (e.g., invoices).
SOPHIA 2004 SRL (www.sophiahomedecoration.com) is especially and constantly concerned with implementing effective security measures to protect your personal data and prevent security breaches, both for information stored online and on physical media.
Regardless of the storage method, your data is kept in secure environments that benefit from protective measures against unauthorized access, use, disclosure, modification, or destruction.
We have also implemented special measures for network security and data transfer, auditing and testing of infrastructure, trained personnel, data transfer outside Romania only to entities that can ensure similar protection, etc.

9. STORAGE DURATION

If we process your data for the execution of pre-contractual/contractual obligations, we will store the data as long as necessary for the execution of the contract and for an additional subsequent period.
If we process your data by virtue of a legal obligation or in the public interest, we will store the data as long as necessary to comply with legal obligations or as long as the interest is qualified as being of public utility.
If we process your data to protect our legitimate business interests, we will store the data until you request us to stop, unless we can demonstrate that the reason for collecting and storing it takes precedence over your interests, rights, and freedoms.
If we process your data based on your express consent, we will store the data until you ask us to stop.
We store personal data collected through the request for an offer form for 12 months.
We store personal data collected through the contact form for 12 months.

10. AUTOMATION OF DECISION-MAKING PROCESS

SOPHIA 2004 SRL (www.sophiahomedecoration.com) does not use automated processes that can generate legal effects that concern you or that can significantly affect you.
You can always request not to be subject to a decision based solely on automated processing if that decision produces legal effects concerning you or similarly and significantly affects you.
You cannot benefit from this right of option if the decision made as a result of automated data processing is necessary for us to conclude or execute a contract or if it is permitted by law and there are adequate safeguards for your rights and freedoms.
If you have given us your consent for automated processing and then change your mind, you can withdraw this consent at any time by making a written request and communicating it to us using the contact details mentioned in the Contact section of the site.

11. RIGHTS

1. Right to information – you have the right to know if your personal data is being processed, what data is collected, where it is obtained from and why, who processes it, for what period, and if these data are subject to automated processing that produces legal effects or significantly affects you.

2. Right of access – you have the right to access, free of charge and at reasonable intervals, the data collected from you/about you. This includes your right to request and obtain a copy of the personal data collected.

3.Right to update/rectification – you have the right to request the rectification or updating of your personal data that is inaccurate or incomplete.

4. Right to erasure – if you have withdrawn the consent given, object to data processing, processing is not in accordance with the provisions of the Regulation, or is no longer necessary to achieve the purposes for which the data was collected and processed, you can request that your personal data be erased from our records.

5. Right to restrict processing – if certain conditions apply, you have the right to restrict the processing of your personal data.

6. Right to object – in certain cases, you have the right to object to the processing of your personal data, such as in the case of direct marketing.

7. Right to object to automated processing – if your personal data is subject to automated processing, including profiling, which can produce legal effects or significantly affect you, you are entitled to request that your data be excluded from any automated individual decision-making process.

8. Right to data portability – you have the right to obtain your personal data in an appropriate format or, if possible, through direct transfer from one processor to another.

9. Right to assistance from the supervisory authority – you have the right to seek assistance from a supervisory authority and the right to other legal remedies, such as claiming damages.

10. Right to withdraw consent – you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to its withdrawal.

11. Right to file a complaint – if you want to make a complaint about how we process your personal data, we invite you to contact us:

  • By email at: export@sophia-concept.com;
  • By mail or courier to the address: ROMANIA, IAȘI DISTRICT, VALEA LUPULUI VILLAGE, DN. 28, 36A, attention to the PERSONAL DATA RESPONSIBLE.

By email at: export@sophia-concept.com; By mail or courier to the address: ROMANIA, IAȘI DISTRICT, VALEA LUPULUI VILLAGE, DN. 28, 36A, attention to the PERSONAL DATA RESPONSIBLE. We assure you that all your complaints and grievances will be treated with seriousness, professionalism, and complete confidentiality. However, if you are dissatisfied with how we have addressed your complaints, you can contact the authorities that have control over our data processing activities. In Romania, this authority is represented by the National Supervisory Authority for Personal Data Processing, whose contact details are:
Address: B-dul G-ral. Gheorghe Magheru nr. 28-30, Sector 1, postal code 010336, Bucharest, Romania
Phone: +40.318.059.211 or +40.318.059.212;
Email: anspdcp@dataprotection.ro